Terms & Conditions
All our Terms and Conditions explained clearly so you can easily understand!
Welcome to the membership services provided by Stephanie Thornton Photography Ltd (trading as That Amazing Photographer). These terms and conditions govern the relationship between That Amazing Photographer and the Member. By purchasing a subscription, the Member agrees to these terms and conditions. Our services provide the Member with access to a variety of photography services in accordance with the chosen plan.
MEMBERSHIP TERMS & CONDITIONS
Our Promise to You: Making Memories Together
Hey there, wonderful member!
At That Amazing Photographer, we believe in the magic of memories that last a lifetime. Our membership plans are lovingly crafted with you at heart, to ensure you capture those unforgettable moments, year after year.
Here's the beautiful part: When you become part of our family, we give you a bunch of tokens right off the bat as a warm welcome. Think of these as your golden tickets to memory-making sessions. The longer you're with us, the more tokens you'll accumulate. And guess what? They're designed for you to keep collecting and creating memories without a break!
Not sure if you're ready to jump in with both feet? No worries at all! If you haven't used any of your welcome tokens, you can change your mind and opt out of the plan. While we can't refund any of the months you've already been with us (because of those neat welcome tokens!), we'll stop any future charges straight away. But hey, we've got a feeling you're going to love being part of our memory-making journey.
The essence of our plan? It's designed to grow with you. We want to be there for all your precious milestones, giving you joyous memories for years and years to come. So, let's create some magic together, shall we?
---
Definitions
"Company" refers to Stephanie Thornton Photography LTD, trading as That Amazing Photographer
"Membership Plan" refers to the recurring service-based membership provided by the Company to the Membership Holder, as detailed in the Membership section of these terms and conditions.
"Membership Holder" or "Member" refers to the individual or entity that has entered into a contractual agreement with the Company by joining a Membership Plan.
"Shoot" refers to the photography sessions provided to the Membership Holder as part of the Membership Plan.
"Production" refers to the physical products produced and supplied by the Company's lab, which may be purchased separately or as part of the Membership Plan.
"Terms" or "T&Cs" refers to the terms and conditions set out in this document.
"Website" refers to the online platform or domain where the Company provides information, showcases work, and offers Membership Plans.
"Agreement" refers to the contractual relationship established between the Membership Holder and the Company when joining a Membership Plan, governed by these T&Cs.
---
Most looked for answers:.
License to use: The copyright of all images remains with That Amazing Photographer.
Payment: Payment is made via direct debit. Members will be billed every month for a minimum of 12 months.
Upgrade and Downgrade: Members can upgrade their plan at any time during the initial 12 month commitment period. Downgrading the plan is only possible after completing the initial 12 month commitment period.
Delivery of Images: Images will be delivered through digital download on the members forever gallery. The timeline for delivery of images will be explained when booking your shoot.
Right to Make Changes to the Agreement
That Amazing Photographer reserves the right to make changes to these terms and conditions at any time. We will notify members of any significant changes via email, but we encourage you to review these terms periodically to stay informed. Continued use of the services after changes implies acceptance of the modified terms.
Membership Services
The membership service provides the Member with access to a variety of photography services in accordance with the chosen plan. Services may include photo sessions, digital images, prints, and more, with specific details and benefits varying based on the plan selected.
Intellectual Property
All content, logos, and other visual media created by That Amazing Photographer are our property and are protected by copyright laws. The copyright of all photos remains with That Amazing Photographer. The images can be used for portfolio, marketing purposes, industry competition, and promotional activities. We will respect any Member’s wishes not to have their images used and will note this in our system, but we maintain the right to use these images. If a member wishes to not have their images used they should notify us if possible before the shoot so we are aware before images are taken.
License to Use
Grant of License:
Stephanie Thornton Photography LTD, trading as That Amazing Photographer ("the Company"), hereby grants the Member a non-exclusive, non-transferable, and revocable license ("the License") to use the images provided by the Company as part of the Membership Plan ("the Images") for personal and commercial purposes.
Scope of Use:
The License permits the Member to use the Images for personal purposes, including but not limited to private sharing, printing for personal use, and displaying within personal social media accounts as well as for commercial purposes such as advertising, marketing, and promotional activities.
Prohibited Uses:
While the Images can be used commercially, the Member is expressly prohibited from sublicensing, selling, or transferring the License to any third party.
No Alterations or Modifications:
The Member shall not edit, modify, alter, or apply filters or colour changes to the Images. The Images must be used in their original form as provided by the Company. Alterations made to the images by the member will remove all responsibility from the company.
Ownership and Copyright:
The Company retains all ownership and copyright rights to the Images. The License granted to the Member does not transfer any intellectual property rights, including but not limited to copyright, trademarks, or any other proprietary rights associated with the Images.
Duration of License:
The License to use the Images is granted indefinitely, if payment has not been completed for the agreed 12 month period rights to images may be revoked.
Revocation of License:
The Company reserves the right to revoke the License at any time, with or without cause. For example, commercial exploitation, unethical use or legal requirements. The Member will be notified of any revocation, and upon receipt of such notice, the Member must immediately cease all use of the Images and delete any copies in their possession.
Usage Monitoring:
The Company reserves the right to monitor the usage of the Images to ensure compliance with these terms. Any unauthorised use, or alterations of the Images may result in the immediate revocation of the License and may subject the Member to legal action.
Acknowledgement:
By accepting and using the Images, the Member acknowledges and agrees to abide by the terms and conditions of this License. Failure to comply with these terms may result in the termination of the License and other legal remedies available to the Company.
Contact:
If the Member has any questions or concerns regarding the usage of the Images of this License, they may contact the Company at stephanie@thatamazingphotographer.co.uk
​
PLANS
​
Memberships are available in several tiers, with varying benefits associated with each. The exact details of each tier, including the number of tokens granted and additional benefits, will be outlined at the point of purchase.
**Plan Pricing & Token Accumulation:**
- £29 Plan: Receive 2 tokens on sign-up and accumulate one more every 6 months.
- £49 Plan: Receive 3 tokens on sign-up and accumulate one more every 3 months.
- £99 Plan: Receive 4 tokens on sign-up and accumulate one more each month.
That Amazing Photographer has the right to change the plans and associated benefits with reasonable notice to the members.
Payment
Payment is made monthly via direct debit, facilitated by a trusted third-party payment processor. The Member will be billed monthly, for a minimum of 12 months. The specific cost of the subscription will depend on the plan selected.
Termination of Accounts/Service
That Amazing Photographer reserves the right to terminate a user's membership under certain conditions, including non-payment, misuse of services, violation of these terms and conditions, or breach of copyright laws. We may also withhold an account for investigation without notice.
User-Generated Content
If our website or app allows users to post reviews or other content, users retain ownership of the content they post. However, by posting, users grant That Amazing Photographer a license to use and display that content. Any content sent to us by the user automatically gives us consent to share it on our social media platforms and other promotional channels to promote our services.
Renewal, Upgrade, Downgrade
- Upon selecting a plan, members are committed to a 12-month period from the date of signing up at that payment tier
- Members can upgrade their plan at any time during the initial 12-month commitment period.
- Downgrading the plan is only possible after completing the initial 12-month commitment period.
After the minimum term, the membership will become a rolling monthly membership. Member’s may upgrade, downgrade, or renew their membership by contacting us at stephanie@thatamazingphotographer.co.uk
Cancellation
Cancellation of the membership is subject to the Members usage of the services.
If you are within the 12 months minimum term:
If services have been used, and tokens have been redeemed, the Member will owe the remaining amount for the remaining minimum term.
If services have not been used, no shoot has taken place or images have been received, cancellation can be initiated but the member will lose all accumulated tokens and all upcoming shoots will be cancelled. Tokens can not be refunded or redeemed for monetary value and will be lost on cancellation. If you are looking to cancel your membership contact us at stepanie@thatamazingphotographer.co.uk to go over your best options.
If you are outside the minimum term and on the rolling monthly membership, cancellation can be initiated but the member will lose all accumulated tokens and all upcoming shoots will be cancelled. Tokens can not be refunded or redeemed for monetary value and will be lost on cancellation. The members' forever gallery will not be accessible from the date of cancellation. If you are looking to cancel your membership contact us at stephanie@thatamazingphotographer.co.uk to go over your best options. We suggest if you are looking to cancel your membership use your remaining tokens as soon as possible before submitting your cancellation request.
We require 30 days notice of cancelation requests to terminate payment. Cancellation must be submitted in writing via email or our website.
Cancellation can be initiated by contacting us at stephanie@thatamazingphotographer.co.uk
Missed Payments
In case of missed payments, access to the services will be suspended until payment is made. The third-party payment processor will handle missed payments and may levy additional charges.
Disputes and Complaints
For any disputes or complaints, please reach out to us via email as soon as the issue arises at stephanie@thatamazingphotographer.co.uk, and we will address your concerns through our dedicated support channels.
Refunds
As a digital service, we offer no refunds once the Member has accessed images/content or used tokens to book a session, except as required by statutory rights.
Booking
Member’s can book their photo sessions through the designated website service or by contacting us directly.
Rescheduling and Cancellation
Photo sessions can be rescheduled or cancelled up to 7 days in advance. Please refer to our existing terms and conditions for more details.
Delivery of Images
Images will be delivered to Members through digital download via their personal Forever Gallery. Timeline for delivery of images is specific for each shoot type so will be communicated to members on booking.
Data Privacy
Please refer to our privacy policy for details about how we handle your personal data.
Age and Household Limitations
Our services are only available to individuals aged 18 and above. Each shoot is limited to 8 people unless booking the extended family shoot. Shoot types cannot be combined.
Governing Law
These terms are governed by and construed in accordance with the laws of England, UK. Both parties agree to submit to the jurisdiction of the courts of England, UK.
Third-Party Websites
That Amazing Photographer may provide links to third-party websites for user convenience. However, we do not endorse, control, or take responsibility for the content, privacy policies, or practices of any third-party websites. By accessing these links, you acknowledge and agree that That Amazing Photographer is not liable for any damages or losses arising from your use of such external websites. Users should review the terms and privacy policies of any third-party websites they visit through provided links.
Contact Us
If you have any questions, concerns, or require further information regarding these terms and conditions, please feel free to contact us at the following:
Email: stephanie@thatamazingphotographer.co.uk
Address: The Barracks Business Centre, Wakefield Road, Pontefract , WF8 4HH
We strive to respond to all inquiries promptly and efficiently.
​
SHOOT TERMS & CONDITIONS
​
Most looked for answers:
Issues on the Day: If unforeseen issues arise, such as equipment failure or uncooperative participants, we will reschedule your shoot without any issues.
Extra Attendees: Only shoot participants should attend. Any additional attendees or changes should be notified in advance.
Shoot Requests: Inform your photographer of any specific preferences or expectations at the start of the shoot.
Cancellations & Rebooking: While flexibility is provided, repeated or last-minute cancellations may result in loss of associated discounts or products and potential future booking restrictions.
​
1. Issues on the day:
Should any unforeseen circumstances arise on the day of the shoot, such as equipment malfunctions or an unsettled child, we will happily reschedule your shoot at a convenient date and time.
2. Extra Attendees:
Only those participating in the shoot should attend. Adults must accompany minors. Please avoid bringing large groups as they can be disruptive. Notify us in advance if you wish to add participants to ensure adequate preparations.
3. Shoot Requests:
Each session is tailored to individual needs. Inform your photographer of any specific preferences at the onset, such as a preference for black and white images.
4. Special Requirements:
Should you have any disabilities, medical needs, or other special requirements, please inform us ahead of time. We'll make the necessary accommodations.
5. Cancellations & Rebooking:
Life is unpredictable, and we understand that. However, late arrivals can impact our schedule:
- Up to 10 minutes late: Session will proceed, but your time may be reduced.
- Over 20 minutes late: Your shoot will need to be rescheduled.
Repeated cancellations or rescheduling may lead to limitations on future bookings.
6. Permissions:
Bookings should be made by adults (18+). They are responsible for obtaining permissions for minors involved in the session.
7. Third Party Requests:
Only the individual who booked the shoot can authorise third-party access to images. Any other party inquiring about photos will need explicit permission from the booking party, adhering to our copyright terms.
8. Copyright:
All image copyrights remain with Stephanie Thornton Photography LTD trading as That Amazing Photographer. Images might be used for promotional or other business-related purposes. If you have reservations about image use, please inform us. Legal reasons for not using certain images (adoption, etc.) should be disclosed prior to the session.
9. Safety:
Safety is our utmost priority. Clients must follow safety guidelines and instructions provided by the photographer.
11. Damage or Loss:
We are not responsible for any personal property damage or loss that occurs during the shoot.
12. Photographer Discretion:
The photographer reserves the right to use their discretion on selecting the final images deemed appropriate for delivery.
PRODUCTION TERMS AND CONDITIONS
​
Most looked for answers:
Non-cancellable Orders: Once an order is confirmed, it can't be cancelled due to the custom nature of our services.
Ownership & Copyright: All products remain our property until fully paid for. Any image copyright is owned by Stephanie Thornton Photography LTD (trading as That Amazing Photographer).
Digital Aspect Ratios: Digital images provided may not fit all standard frame sizes without some cropping.
Order Confirmation: We'll contact you within 7 days of placing an order if we anticipate any production delays or issues.
Communication: Please reach out via email or phone call for any concerns or clarifications regarding your order.
​
1. Custom Orders:
Given the bespoke nature of our services, once an order is placed and acknowledged online, it becomes non-cancellable. The full amount indicated during the checkout process is due immediately. Our products are not offered on a sale or return, consignment, or approval basis. This clause does not impact your statutory rights.
2. Amendments to Order:
Upon receiving your order, we promptly communicate with our suppliers or initiate the production process. Any changes (e.g., frame choice, image selection, or mount) may lead to administrative charges and potential additional costs imposed by our suppliers. Members are responsible for reviewing their online order for accuracy, as errors or discrepancies leading to product reprints or adjustments may entail additional charges.
3. Goods:
All products remain the property of the Company until fully paid. These products will display the Company's name and signature.
4. Late Payments:
The Company reserves the right to impose an interest charge of 8% above the Bank of England's rate for payments that remain outstanding beyond a reasonable timeframe. This interest covers administrative costs, inconvenience, and financial losses.
5. Pricing:
The online pricing supersedes any previous pricing structures. The Company may update prices without prior notice.
6. Image Ownership:
Any preview images or thumbnails provided during the online selection process are owned by the Company.
7. Retouching:
Displayed images are final. Any additional retouching requests need to be specified during the order process and may attract a fee.
8. Dimensions:
All measurements are in inches and may be slightly adjusted during the final trimming process.
9. Digital Images:
Images provided digitally might not fit all standard aspect ratios/frame sizes without adjustments that could clip the image.
10. Order Confirmation:
An order placed by the Membership Holder is considered an offer. We will be in touch within 7 days of order placement if we believe there may be any issues or delays in producing the order. The contract is only considered formed when the Company sends a confirmation accepting the order.
11. Digital Representation:
Due to variations in monitor calibrations and digital device displays, the colours and quality of products viewed online may vary slightly from the physical product.
12. Colour Consistency:
Colour photography operates within certain technical boundaries. While we strive for accurate skin tones, other colours might vary. We do not guarantee an exact match to original colours. Note that dyes in colour photographic materials might change over time; thus, prints are not warranted against any colour alterations.
13. Copyright:
The Company retains the right to reproduce, display, publish, or use images for promotional activities. Unauthorized reproduction of any image is prohibited under the 1988 COPYRIGHT AND PATENTS ACT.
14. Liability:
Our liability for any loss or damage is limited to re-photographing.
15. Delivery:
While we strive to adhere to delivery timelines, they are indicative and do not form a binding part of the agreement.
16. Complaints:
If there's a discrepancy or issue with the product, it must be reported, and the product (with its packaging) returned within 48 hours of delivery, accompanied by the relevant invoice. The collector will be responsible for checking if the order is correct and signing off on quality when they collect the products from the studio.
17. Data Protection:
The data provided by the Membership Holder during the order process will be processed and stored in accordance with our Privacy Policy.
18. Cancellation by Company:
We reserve the right to cancel any order due to unforeseen circumstances, including but not limited to equipment malfunction, supplier issues, or other operational challenges. In such cases, any amounts paid by the Membership Holder will be fully refunded.
19. Communication:
All communications regarding orders, including changes, confirmations, and complaints, should be made via email or phone call.
20. Governing Law:
These terms are governed by and construed in accordance with the laws of England, UK. Both parties agree to submit to the jurisdiction of the courts of England, UK.
21. Force Majeure:
We are committed to fulfilling all orders. However, order completion may face changes or cancellations due to unforeseen events like natural disasters, wars, strikes, or other incidents beyond our control.